Returns Policy

Phone Warehouse honour the ‘Right to Cancel’ option for all orders within 14 days of purchase, for any reason, as long as the said items are un-opened and in re-saleable condition. 

If you have made a purchase online & would, for some reason, like to return it then you must contact us at either:

  • +353 (01) 5337840
  • infor@PhoneWarehouse.ie

We do accept returns however these must be approved before returning and you will be subject to the charges of both the shipping and returning of the product.

You must clearly state the reason that you want to return the product.

In order to request a return you must have a valid order number that will have been e-mailed to you upon your purchase.

If it’s a case that you bought a product & would like to exchange it for a similar product (different colour, etc.), this is generally fine if it’s done within 7 days of the original purchase.

Used phones that have been deemed by us to be faulty can be exchanged within 7 days.

 

New Phones

  • Can be returned within 14 days if unopened and unused.
  • If faulty within 7 days will be repaired, exchanged or refunded upon inspection.
  • Accidental damage voids all warranty.
  • If your phone has been opened by any third party your warranty is void.
  • 1 Year Limited Warranty, any warranty thereafter is with the manufacturer.
  • Accessory warranty vary depending on the manufacturer.

Used Devices

  • VM – “VAT MARGIN” This invoice does not give the right to an input credit of VAT.
  • Can be returned within 7 days if unused.
  • If faulty within 7 days will be repaired, exchanged or refunded upon inspection.
  • Accidental damage voids all warranty.
  • If your device has been opened by any third party your warranty is void.
  • Each used phone has a specified warranty stated on your receipt.
  • All Boxes/Accessories are non original, provided complimentary and have a 90 day warranty.

iPhones

  • Some iPhones may have a shutter sound when taking photos due to privacy laws in different regions, this is not possible to mute.
  • You have 7 days to return for a refund.
  • Any iPhones returned with your iCloud details will not be exchanged under any circumstances, it is your own responsibility to know and keep any record of the email and password. If you are unable to retrieve the email and password there will be a €30 charge which we will intervene and deal with apple directly.

Loan Phones

  • You are responsible for any loss or damage caused to a loan phone and will be charged accordingly.

Accessories

  • Can be returned within 14 days if unused.
  • If faulty within 7 days will be exchanged or refunded, thereafter will be exchanged.
  • All accessories come with 90 Days Limited Warranty unless stated otherwise; this does not cover any accidental damage or breakages.

Repairs

  • Collection times provided are an estimate and are not guaranteed.
  • We may encounter further issues which we cannot foresee.
  • All parts fitted have a 90 Day Limited Warranty.
  • Any parts fitted to a liquid damaged device are not refundable if the device encounters other issues due to the initial damage after 30 days.
  • Any batteries fitted to a device that may still encounter issues will have further tests completed before a second replacement battery is considered.
  • If you encounter issues with your replacement screen please contact the store before trying to repair as you may cause damage which will result in voiding your warranty.

 

Returns Policy

If you have made a purchase online & would, for some reason, like to return it then you must contact us at either:

  • +353 (01) 5337840
  • info@phonewarehouse.ie

We do accept returns however you will be subject to the charges of both the shipping and returning of the product.

You must clearly state the reason that you want to return the product.

In order to request a return you must have a valid order number that will have been e-mailed to you upon your purchase.

If it’s a case that you bought a product & would like to exchange it for a similar product (different colour, etc.), this is generally fine if it’s done within 30 days of the original purchase.

Used phones that have been deemed by us to be faulty can be exchanged within 7 days.

 

New Phones

  • Can be returned within 30 days if unopened and unused.
  • If faulty within 7 days will be repaired, exchanged or refunded upon inspection.
  • Accidental damage voids all warranty.
  • If your phone has been opened by any third party your warranty is void.
  • 1 Year Limited Warranty, any warranty thereafter is with the manufacturer.
  • Accessory warranty vary depending on the manufacturer.

Used Devices

  • VM – “VAT MARGIN” This invoice does not give the right to an input credit of VAT.
  • Can be returned within 7 days if unused.
  • If faulty within 7 days will be repaired, exchanged or refunded upon inspection.
  • Accidental damage voids all warranty.
  • If your device has been opened by any third party your warranty is void.
  • Each used phone has a specified warranty stated on your receipt.
  • All Boxes/Accessories are non original, provided complimentary and have a 90 day warranty.

iPhones

  • Some iPhones may have a shutter sound when taking photos due to privacy laws in different regions, this is not possible to mute.
  • You have 7 days to return for a refund.
  • Any iPhones returned with your iCloud details will not be exchanged under any circumstances, it is your own responsibility to know and keep any record of the email and password. If you are unable to retrieve the email and password there will be a €30 charge which we will intervene and deal with apple directly.

Loan Phones

  • You are responsible for any loss or damage caused to a loan phone and will be charged accordingly.

Accessories

  • Can be returned within 7 days if unused.
  • If faulty within 7 days will be exchanged or refunded, thereafter will be exchanged.
  • All accessories come with 90 Days Limited Warranty unless stated otherwise; this does not cover any accidental damage or breakages.

Repairs

  • Collection times provided are an estimate and are not guaranteed.
  • We may encounter further issues which we cannot foresee.
  • All parts fitted have a 90 Day Limited Warranty.
  • Any parts fitted to a liquid damaged device are not refundable if the device encounters other issues due to the initial damage after 30 days.
  • Any batteries fitted to a device that may still encounter issues will have further tests completed before a second replacement battery is considered.
  • If you encounter issues with your replacement screen please contact the store before trying to repair as you may cause damage which will result in voiding your warranty.